Return & Refund Policy

Last updated: June 24, 2026

This Return & Refund Policy (“Policy”) applies to purchases of ArmaraOSand related hosted AI inference, chat, API, and account services (collectively, the “Services”) offered through armaraos.com by AINativeLang Inc.(“we,” “us,” or “our”). “Armara” is our marketing name; ArmaraOS is our software and hosted inference product. By purchasing a paid plan or other paid offering, you acknowledge that you have read and agree to this Policy.

1. Digital services only — no physical returns

AINativeLang Inc. operates ArmaraOS, a software-as-a-service (SaaS) offering. We license access to digital services, including hosted AI inference, chat, API access, and related online features. We do not sell, manufacture, warehouse, or ship physical products. Because our offerings are delivered electronically and consumed immediately, there are no items to ship back and no physical returns to process.

2. All sales are final — no refunds

Except as expressly stated in this Policy or as required by applicable law, all payments are non-refundable. This includes, without limitation:

• Monthly or annual subscription fees
• Partial billing periods (no prorated or partial-month refunds)
• Unused message quotas, inference credits, or plan capacity
• Prepaid wallet credits / stored-value balances, including any unused balance
• Upgrades, downgrades, or plan changes mid-cycle
• Payments made with card, USDC, $ARMARA, or any other payment method
• Purchases where you change your mind, no longer need the Services, or fail to use them

This approach is consistent with standard practice among SaaS and AI service providers. Payments are non-refundable except where required by mandatory consumer law.

3. Immediate delivery of digital services

Paid access to the Services begins as soon as your payment is confirmed and your account is upgraded. At checkout you must expressly request immediate performance of the contract. Because digital delivery is immediate, we treat completed purchases as final once service access has been granted, subject to non-waivable statutory rights below.

4. Subscription cancellation

You may cancel a recurring subscription at any time through your account settings or by contacting us at hello@ainativelang.com. Cancellation stops future billing but does not entitle you to a refund for the current or any prior billing period. You will retain access to paid features through the end of the billing period for which you have already paid, unless your account is suspended or terminated for violation of our terms.

Free-tier access to ArmaraOS remains available separately and is not affected by cancellation of a paid inference plan.

4a. Prepaid wallet credits (non-refundable)

We may offer an optional prepaid “wallet” that lets you add a stored-value balance, denominated in U.S. dollars, which you can apply toward subscriptions or one-time plan purchases for the Services. Adding credits is a purchase of advance access to the Services, not a deposit, e-money, or bank account.

• All top-ups are final. Once credits are added to your wallet the charge is non-refundable, except where mandatory law requires otherwise.
• No cash value. Credits are not redeemable for cash, cannot be withdrawn, transferred, resold, or assigned, and have no value outside the Services.
• Unused balance. If you cancel, downgrade, or stop using the Services, any remaining wallet balance is not refunded and is forfeited on account closure, except where mandatory law requires otherwise.
• Crypto top-ups are irreversible. USDC and other on-chain payments are settled on public blockchains and cannot be reversed by us once confirmed.
• Credits do not expire while your account remains in good standing. We may apply your balance automatically to renew a wallet-funded subscription each billing period; if your balance is insufficient, the subscription enters a short grace period and then downgrades to the free tier.

5. Limited exceptions we may grant at our discretion

We are not obligated to make exceptions to this Policy, but we may, in our sole discretion, issue a credit or refund in the following narrow circumstances:

• Duplicate charges — you were billed more than once for the same subscription period due to a processing error on our side
• Verified unauthorized charges — a charge was made without your authorization and you notify us promptly after discovery
• Service discontinuation — if we permanently discontinue a paid Service for which you prepaid unused time, we may refund the unused prepaid portion

To request review under this section, contact hello@ainativelang.com within 30 days of the charge, including your account email, transaction date, and a description of the issue. Approval is not guaranteed.

6. Chargebacks and payment disputes

If you initiate a chargeback or payment dispute without first contacting us, we may suspend or terminate your account pending resolution. Fraudulent or abusive chargebacks may result in permanent account closure. We reserve the right to contest invalid chargebacks and provide payment processors with evidence of service delivery, checkout consent records, and your acceptance of this Policy.

7. Your statutory rights (mandatory law)

Nothing in this Policy limits rights that cannot be waived or excluded under applicable consumer protection law. Where mandatory law provides you with refund, withdrawal, cancellation, or remedy rights, those rights apply notwithstanding anything to the contrary in this Policy.

7a. European Union & United Kingdom — digital service subscriptions

If you are a consumer in the EU or UK, distance-contract rules under Directive 2011/83/EU (Consumer Rights Directive, “CRD”) and UK implementing legislation may apply.

Important — recurring SaaS is a digital service, not a one-off download. Under EU law, ongoing subscription access to online software and inference services is generally classified as a digital service, not a one-time supply of digital content. This distinction matters for withdrawal rights:

• The CRD Article 16(m) exception (loss of withdrawal right when digital content download/streaming begins) applies to one-off digital content, not necessarily to ongoing digital service subscriptions.
• In Case C-234/25 (Sky Österreich Fernsehen, AG Szpunar Opinion, 26 February 2026), the Advocate General concluded that subscription streaming is a digital service and that the 14-day withdrawal right for digital services is not extinguished merely because performance begins — it may continue until the service is fully performed, with the consumer liable for a proportionate payment for service supplied before withdrawal.
• Until the Court of Justice rules finally, EU member states may treat SaaS subscription withdrawal differently. We do not represent that checking a consent box at checkout eliminates your statutory withdrawal rights for an entire subscription term.

If you are an EU/UK consumer and wish to withdraw within 14 days of contract conclusion, contact hello@ainativelang.com with your account email and purchase date. If withdrawal is valid under applicable law, we will process it in accordance with mandatory rules, which may include reimbursement minus a proportionate amount for digital service already supplied.

Separately, under EU Directive 2019/770 on contracts for the supply of digital content and digital services, if our Services do not conform to what was agreed or do not meet applicable quality standards, you may be entitled to remedies including repair, price reduction, or termination of the contract with reimbursement — regardless of this no-refund Policy. We cannot contractually exclude those mandatory conformity remedies before a defect is reported.

7b. Australia

If you are an Australian consumer, our Services come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a remedy (repair, replacement, or refund) if the Services fail to meet a consumer guarantee, even though we do not offer change-of-mind refunds.

7c. United States — California and other states

Under California Civil Code § 1723 and Business & Professions Code § 17538, we must clearly and conspicuously disclose our return/refund policy and legal business identity before accepting payment. This page, linked from our pricing and checkout flows, satisfies that disclosure. California law does not require refunds for digital SaaS when a no-refund policy is properly posted; however, if we fail to conspicuously disclose our policy or business address, consumers may receive default rights under § 1723. We also comply with California's auto-renewal disclosure requirements for subscriptions.

Other U.S. states may impose additional disclosure or cancellation requirements for subscription services. Where state law grants you rights we cannot waive, those rights apply.

8. Checkout consent records

Before redirecting you to payment, we require you to confirm that you have read this Policy and that you expressly request immediate delivery of the digital subscription service. We record consent metadata (timestamp, policy version) with your checkout session for audit and dispute purposes.

9. Free services

ArmaraOS and other free-tier features are provided at no charge. No payment means no refund obligation. Free services may be modified or discontinued at any time.

10. ArmaraOS software

ArmaraOS is available as free-to-install software separate from paid hosted inference plans. This Policy governs paid Services purchased through our website; use of ArmaraOS locally is governed by our ArmaraOS End User License Agreement.

11. Changes to this Policy

We may update this Policy from time to time. The “Last updated” date at the top indicates when it was last revised. Material changes will be posted on this page. Continued use of paid Services after changes take effect constitutes acceptance of the revised Policy for new purchases.

12. Contact

For questions about this Policy, subscription cancellation, billing issues, or statutory withdrawal requests:

AINativeLang Inc.
Email: hello@ainativelang.com
Website: armaraos.com

This Policy is provided for transparency and consumer disclosure only. It is not legal advice. Consumer protection law varies by country and state. If you believe mandatory law in your jurisdiction gives you rights beyond this Policy, contact us with details.